Claimant FAQs
Please make sure that you bring the following documentation with you to your appointment. The doctor MUST be able to verify your identity to the court in their report. Without this documentation, the consultation will be terminated early.
- Photo identification, such as a passport, driving licence or an i.d. photo card
- Utility bill, bank statement or similar (no more than 3 months old) with your name and home address – this needs to the same information as that provided to us by your solicitor.
The doctor will want to know what medication, if any, you are taking. Some people find it easier to bring their medication (or a list, including dosage) with them to their consultation.
If you have any photographs that are relevant to your claim (accident or injury photographs), these can be emailed to our office at info@medicolegal-partners.com.
The doctor will need to examine the site of your pain/injury. We recommend you wear loose clothing.
You’ll find a map and directions to our consulting rooms on the relevant page under ‘Claimant Information > Find your consulting room’ in the toolbar at the top of this page. We’ve also included information about parking and public transport options.
Our experienced clinicians will put you at ease. They will need to examine the site of your pain/injury and will ask you questions about any medication (and dosage) you are taking. The doctor will wish to photograph any injuries, scars or walking aids. This will be done as discreetly as possible. Additionally, the doctor may take a full length photograph of you standing (dressed) and a head and shoulder image for identification purposes. These images are held on a secure server and can be deleted once the report has been prepared. Please email us to request this.
We can arrange for a formal chaperone to be present when the doctor examines you (usually a nurse). It is also acceptable for an informal chaperone to accompany you, however you must inform us at least 72 hours in advance of the appointment and we will require your solicitor’s written agreement. Read our Chaperone Policy here. Some of our clinic locations will not be able to provide a chaperone. Find your clinic location (via Claimant Information > Find your consulting room) to see whether a chaperone is available for your appointment.
If you feel you need support, we are happy for you to bring a friend or relative to the consultation. However, you must get your solicitor’s agreement and they must give us their permission in writing before the consultation. Read our Chaperone Policy here.
We ask that you arrive in plenty of time ahead of your appointment. The doctors run very busy clinics and if you are more than 10 minutes late , they may be unable to see you. If you are running late, please call us to tell us or call the clinic you are attending.
The doctors’ clinics are usually very punctual, however sometimes a previous appointment may run slightly over its allotted time and cause a delay to your appointment. We apologise in advance if you experience a delay and appreciate your patience.
If you are unable to attend your appointment for any reason, please call us at least 24 hours in advance on 0207 118 0650 to tell us.
If you fail to do this your solicitor will be charged a fee of £250 for non-attendance, which they may pass to you.
Your solicitor will be sent a copy of the report the doctor writes. Most solicitors will let you see the report and comment on it before it is submitted to the court.
If you have any further questions about your examination please call us on 020 7118 0650 or email us at
info@medicolegal-partners.com and we will be happy to help you.
Download our checklist
Download a checklist of everything you’ll need on the day